Refund policy


  • Returns and exchanges are accepted within 14 days of delivery given that the items are in their original condition.
  • Additional Shipping fees is applied to all Return and Exchange Requests.
  • Discounted items may be eligible for return or exchange within 24 hours from the time of delivery. Items must be returned unused, in original condition, and with all tags and packaging intact. 

 

Returns
  • Once your return request is received and inspected, you will be notified.
  • Approved refunds will be issued to your original form of payment within 7–10 business days.
  • Shipping fees are non-refundable.
Exchanges
  • Exchanges are available for alternative sizes, colors, or another item.
  • If your desired item is unavailable, you will be refunded to your original form of payment.
  • Shipping fees are non-refundable

How to Begin
  1. Reach us via Instagram or Email with your order details.
  2. Our team will provide return, or exchange, instructions.

If you have any questions about your return, exchange, or purchase, please reach out:
📧 info@jzwa-official.com